Customer Success (SaaS)

This a full-time, long-term, fully remote position.

We are a product company, and we are hiring globally.


Hiring in the US and Canada for this position

🍙 Responsibilities

Tools: FullStory + Amplitude + Metabase + Canny + Crisp

  • Customer Success Journey: responsible for onboarding, retention & renewal KPIs, especially, for key accounts and target customers
  • Campaign Management: help personalize customer campaign strategies by analyzing data of campaigns and running A/B tests
  • Customer Insights: help product and design teams understand customer behaviors using Amplitude/Fullstory/Metabase data and video calls with customers
  • Be a self-starter and a team player keen on mentoring others and growing your own skill set within a fast paced environment

🌾 Qualifications

  • Good command of English, both written and spoken
  • 3+ years of professional full-time experience in a similar customer success for SaaS products
  • Proven customer-facing and analytical skills
  • [Nice to have] Experience in e-commerce and tech startups

🍣 Compensation

  • Competitive salary offers based on experience
  • Annual bonuses, paid vacations, and on-going learning opportunities
  • Other company-sponsored perks

🌑 About Us

Read more about our team and other vacancies here Morpheus AI | CareersMorpheus AI | Careers

👋 Interested in joining us?

  • Email your resume or LinkedIn profile to Briefly tell us about:
    • How you found us/ this position
    • What you are looking for in your next position/ team
    • Your desired salary (if any)
    • Include links to your portfolio (product/design), GitHub/StackOverflow (engineering), case study (UX/Growth)
  • Only candidates selected for interviews will be contacted
  • To learn more about our interview process, check out our 🥋Interview Guide