This a full-time, long-term, fully remote position.
We are a product company, and we are hiring globally.
Contact: talent@morpheusone.com
Hiring in the US and Canada for this position
🍙 Responsibilities
Tools: FullStory + Amplitude + Metabase + Canny + Crisp
- Customer Success Journey: responsible for onboarding, retention & renewal KPIs, especially, for key accounts and target customers
- Campaign Management: help personalize customer campaign strategies by analyzing data of campaigns and running A/B tests
- Customer Insights: help product and design teams understand customer behaviors using Amplitude/Fullstory/Metabase data and video calls with customers
- Be a self-starter and a team player keen on mentoring others and growing your own skill set within a fast paced environment
🌾 Qualifications
- Good command of English, both written and spoken
- 3+ years of professional full-time experience in a similar customer success for SaaS products
- Proven customer-facing and analytical skills
- [Nice to have] Experience in e-commerce and tech startups
🍣 Compensation
- Competitive salary offers based on experience
- Annual bonuses, paid vacations, and on-going learning opportunities
- Other company-sponsored perks
🌑 About Us
Read more about our team and other vacancies here 
👋 Interested in joining us?
- Email your resume or LinkedIn profile to talent@morpheusone.com. Briefly tell us about:
- How you found us/ this position
- What you are looking for in your next position/ team
- Your desired salary (if any)
- Include links to your portfolio (product/design), GitHub/StackOverflow (engineering), case study (UX/Growth)
- Only candidates selected for interviews will be contacted
- To learn more about our interview process, check out our Interview Guide